Question 1

Do you offer a trial period for the Premium plan?

Accepted Answer

Although we do not offer a free trial, Donorbox Premium comes with a 14-day full refund policy. If your Premium plan is canceled within the first 14 days, we will issue a full refund. If your Premium plan is canceled after those 14 days, the full payment for your current billing cycle is still in effect. While on our Premium plan, you can transition back to our Standard plan at any time if you find that it's a better fit for your organization's needs.

Question 2

Can we opt for fundraising add-ons without going through Premium?

Accepted Answer

Yes, you can stick with your Standard plan, and add on select product features as needed. Available at different fees, these consist of the following: Advanced Form & Page Customization, Text-to-Give, Zapier & API integration, and Mailchimp integration.

Question 3

Are we assigned our own account manager as part of Donorbox Premium?

Accepted Answer

Yes! Your dedicated account manager is a fundraising expert who will help you increase donations through strategy calls, guide you toward growth, and help walk you through support issues. Basically your new BFF (Best Fundraising Friend).

Question 4

What is the billing cycle for the Premium plan?

Accepted Answer

We offer two payment options for our Premium plan: quarterly payments or annual payments. The billing cycle begins on your effective date (when the agreement is signed and the first payment is completed) and will run on either a quarterly basis or an annual basis, depending on your selected payment option.

Question 5

Is phone support available for Donorbox Premium?

Accepted Answer

Typically, we offer 24/5 online support via email. With Premium, you will receive priority support with an industry-leading response time between 15 minutes and 1 hour. In scenarios where phone support is necessary, your dedicated Account Ambassador will attend to help address your specific questions.

Question 6

What comes with the free version of Donorbox?

Accepted Answer

Everything in the Standard Plan (free plan) also comes with Donorbox Premium. These features include: Unlimited Donation Forms, Unlimited Crowdfunding Pages, Unlimited Peer-to-Peer Pages, Unlimited Fundraising Pages, Quick Donate, and Standard Customer Support.

Question 7

How do you secure donors' personal information?

Accepted Answer

No credit card information is ever stored on Donorbox servers, and no donor information is ever shared with other parties. Donorbox’s dedicated security team maintains a protected environment for all donor data alongside data that is transmitted through our payment processors. This includes internal and external security controls and adherence to industry-standard security protocols. Donorbox is GDPR compliant and uses active security monitoring to prevent any malicious cyber exfiltration.

Libera tu potencial de donación

Haz que sea fácil para ti y para tu organización sin ánimo de lucro atraer a más donantes comprometidos

Rompe el techo de Donaciones

Coaching innovador

Ejecutivo de Cuenta Dedicado

Paquete Premium de Herramientas de recaudación de fondos

Magos de la tecnología en tu equipo

Menos Prueba & Error. Más donaciones.

"Este es un gran producto con un buen sistema soporte. Ingresé sin saber nada del software de la compañía. Ha sido un cambio para nosotros en nuestras habilidades para obtener donaciones recurrentes y realizar campañas de recaudación de fondos"

Herramientas Premium para maximizar la recaudación de fondos

Text-to-Give w/ Código Corto

Analítica de datos & Rastreo

Zapier & Soporte API

Custom CSS

Los maravillosos magos de la tecnología de Donorbox

Experimenta un soporte personalizado incomparable

Nuestros Ejecutuvos de Cuenta van más allá para darle un soporte personalizado a tu organización sin ánimo de lucro